Terms & Conditions
By booking any service with Tianshayaaliyah, you are entering into a formal agreement and contract. By doing so, you are agreeing to the following terms and conditions:
1. Booking, Content Submission & Turnaround Time
Content Submission Grace Period
All clients are expected to have their content ready before booking. However, I allow a maximum grace period of 2 working days after payment to submit all required assets, including but not limited to: portfolio copy, images, links, logins, inspiration, and any relevant material.
Project Start Date
Your project is scheduled to begin 1 working day after payment is received, provided all content has been submitted. If you fail to submit the required content within 2 working days of payment, your project will not begin, and may be removed from the schedule. I will request materials a maximum of two times. I will not chase.
Turnaround Time
Your project turnaround is 14 working days, beginning once all content is received and the 1-day processing window has passed. If you delay sending your content, your delivery date will be pushed back or shortened, at my discretion.
Prioritisation & Delay Fees
If your delay impacts my ability to schedule or take on other work, a 50% delay fee will be charged against your selected package. You may also lose your priority slot.
2. Client Responsibilities
Client Preparation
You are expected to know what you want included in your portfolio or website. I am not liable if you forget to include a section or fail to submit key content during the design process.
Communication
If I do not hear from you at least 3 working days before the project ends, any revision requests will be considered add-ons and will not be prioritised.
Account Access
For Adobe-based portfolio services, clients must have an active Adobe Creative Cloud subscription and grant temporary or shared login access. For website services (e.g, Squarespace, Canva), you must invite me as a collaborator or share login credentials with editor/admin access.
3. Revisions Policy
Included Revisions
Each package includes one round of light revisions, which covers minor changes such as colour tweaks, replacing 1–2 images, adjusting headings, or swapping short copy, logos, or easy sections around.
Out of Scope Changes
Major layout redesigns, full section restructuring, or requests that alter the overall aesthetic of your project are not considered revisions and will be treated as entirely new projects. Any change that significantly shifts the look, feel, or structure of your project will require a new booking and will be billed as a separate service.
Late Revisions
Revisions requested after the contract ends are not included and must be booked separately. These will be scheduled based on availability and are not prioritised.
4. Payment Terms
Upfront Payment
Full payment is required upfront before any work begins. This secures your slot and triggers the start of your contract.
No Refunds
No refunds will be issued once work has started, as hours will already have been worked. This is a service that operates on a pay-per-project basis; you are paying for my time, expertise, and availability. Time is something I cannot get back, and therefore, you will not receive a refund for time that has already been allocated or used. Partial refunds will not be granted for missed deadlines, poor communication, or unused services.
5. Invoice, Communication & Digital Proof
Invoice as Confirmation
Once your invoice is sent, your contract is officially active. Your payment confirms agreement to all outlined terms. Your invoice also acts as your proof of purchase for the service, confirming the exact service agreed upon and the contract length from the date of issue.
Communication Records
You will be required to provide an email address or social handle (e.g, Instagram or TikTok) at the point of consultation or booking. This ensures both parties are protected and that there is a clear, traceable digital trail of all communication, service confirmation, and contractual agreement.
6. Copyright, Licensing & Legal
Template Ownership
All designs are bespoke and owned by Tianshayaaliyah. You are not permitted to share, copy, resell, or distribute any templates provided. Legal action will be taken if this clause is violated.
Promotional Use
By booking, you agree that I may showcase your project (images, links, screenshots, etc.) for promotional use on my website, social media, or marketing materials. If you'd like to opt out, you must request this in writing before the project begins.
Copy & Legal Content
I do not provide copywriting, terms of use, privacy policy content, or font licensing. You are responsible for sourcing and including this information. This keeps my pricing accessible to independent creatives and small businesses.
6. Professional Conduct & Disputes
Respectful Conduct
Rude/unprofessional behaviour, missed deadlines, or excessive revision demands will not be tolerated. I reserve the right to cancel any project under these circumstances. Refunds, if any, are issued at my discretion.
Dispute Resolution
If an issue arises, both parties agree to resolve it calmly via communication. If unresolved, the matter may be referred to small claims mediation.
7. Contracts & Timeframes
When Your Contract Begins
You automatically enter into a 15 working day contract with Tianshayaaliyah from the moment your invoice is issued. The invoice date is pre-agreed in advance based on your confirmed payment schedule.
Example: If you confirm payment for the 17th, your invoice will be sent on the 17th and your contract officially begins on that date, not when payment is received.
Payment & Processing Window
Payment is expected on the same day the invoice is sent, unless otherwise agreed in writing. Once received, I allow 1 working day for payment processing before the design work begins.
Contract Length vs. Design Time
Your full contract is 15 working days, but 14 of those days are allocated to actual design work. The first day is for payment processing; the remaining 14 days are for content delivery, revisions, and completion.
Delays in Content Submission
If you fail to submit required materials within 2 working days of payment, I reserve the right to:
Begin your 14-day timeline as originally planned, or
Deduct the number of days delayed from your remaining time.
This decision is entirely at my discretion and depends on your responsiveness. I will request your content no more than twice; I will not chase you.
8. Consultation Form Agreement
By filling out and submitting my consultation form, you are confirming that you understand and accept all Terms and Conditions outlined above. This submission serves as a pre-agreement, meaning that once an invoice is issued, your 15 working day contract automatically begins, and you are legally bound by the timelines, payment terms, responsibilities, and delivery conditions stated here, without the need for a separate signature.
At the end of the consultation form, you will be asked to submit your digital signature. By doing so, you are confirming that the information you have provided is 100% accurate and truthful, and that the digital signature you provide is a legally binding representation of your agreement.
You understand and accept that your digital signature holds the same legal weight as any physical or handwritten signature in the event of a legal dispute. By digitally signing the form, you also confirm that you have fully read, understood, and agreed to all Terms and Conditions outlined in this document.